Privacy Policy
Last updated: 7 July 2026
This Privacy Policy describes how Neukaps ("we", "us", or "our") collects, uses, and protects information when you use our mobile applications and digital products (collectively, the "Apps") published on Google Play, and this website. By using our Apps and services, you agree to the practices described in this policy.
1. Information We Collect
We aim to collect as little personal information as possible. Depending on the App and the features you use, we may process:
- Information you provide: such as an email address when you contact us or submit a support request.
- Device and technical data: such as device model, operating system version, app version, language, and anonymized identifiers used for diagnostics.
- Usage data: such as feature interactions, crash reports, and performance metrics used to improve reliability.
2. How We Use Information
We use the information we collect to:
- Provide, operate, and maintain our Apps and services.
- Diagnose technical issues, fix bugs, and improve performance.
- Respond to support requests and communicate with you.
- Understand how features are used so we can improve the user experience.
- Comply with legal obligations and protect against fraud or misuse.
3. Legal Basis for Processing
Where applicable law (such as the GDPR) requires it, we process personal data on the basis of your consent, our legitimate interests in operating and improving our Apps, or to comply with legal obligations.
4. Data Sharing and Third-Party Services
We do not sell your personal information. We may use trusted third-party services (for example, analytics and crash reporting providers such as Google Play services and Firebase) that process data on our behalf under their own privacy policies. We may also disclose information where required by law or to protect our rights.
5. Permissions
Some Apps may request device permissions (such as storage, camera, or notifications) to enable specific features. Permissions are only requested when needed for functionality, and you can manage them at any time in your device settings.
6. Data Retention
We retain information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, data is deleted or anonymized.
7. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Apps are not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
9. Your Rights
Depending on your location, you may have the right to access, correct, update, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us at the email address below.
10. International Data Transfers
Your information may be processed in countries other than your own. Where we transfer data internationally, we take steps to ensure it receives an adequate level of protection.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our Apps after any changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at:
- General: contact@neukaps.com
- Support: support@neukaps.com